Liveops Reviews – A Work From Home Jobs Opportunity!

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If you’ve been looking for work at home opportunities, you may have already stumbled upon this well-known company and found yourself looking for Liveops reviews like this one. Liveops offers home-based jobs to anyone who would like to become their Independent Liveops Contractor. They claim that you can earn up to $400 per week with schedule flexibility and at the comforts of your own home. Sounds good, right? But what’s the catch? You’ll find that out here in my honest Liveops review.

  • Product Name:  Liveops
  • Founder: Steve Doumar, Doug Feirstein, Wendell Brown, and Bill Trenchard
  • Product Type:  Virtual call center solutions
  • Price: 
  • Application is free
  • $45 for the background and credit check
  • Best For: Anyone looking for extra income

Liveops is a company that provides call center services and solutions to several different industries. They also offer home-based job positions such as customer service, sales, retail support, and many more. Liveops provides anyone with an opportunity to earn an income while working from home, whether full-time or part-time or at your most convenient time.

What is Liveops?

Liveops is a cloud call center service that provides home-based jobs such as customer service and sales. Liveops was started in 2000 by Steve Doumar and Doug Feirstein and is based in Scottsdale, Arizona. In 2003, Liveops merged with its competitor CallCast, a Silicon Valley start-up based in Fort Lauderdale, Florida. CallCast was founded in 2002 by Wendell Brown and Bill Trenchard. CEO Greg Hanover currently runs Liveops.

Liveops caters to several industries, namely:

  • Healthcare
  • Retail
  • Insurance
  • Consumer Services
  • Energy and Utilities
  • Government
  • Travel and Hospitality
  • Communications

It is worth mentioning that the company has won different awards such as the following:

  • 2019 Silver and Bronze Stevie Winner Award for Sales and Customer Service
  • 2018, 2020, and 2021 Flexjobs Top 100 Remote work company to watch
  • Pillar World Awards 2020 Best Gold
  • 2020 Phoenix Business Journal Best Places to Work

When it comes to jobs and opportunities, Liveops offers the following job roles that you can apply to:

  • Retail Support
  • Tax Support
  • Healthcare Patient Support
  • On-Demand Entertainment
  • Inbound Sales
  • Insurance Sales
  • Insurance Claims
  • Home Delivery Support
  • Customer Service
  • Government Support

For every job roles, there are descriptions and details like the following:

  • Available hours – Some jobs are available at specific times only, while some are available 24/7.
  • Hours per week – This is the minimum number of hours per week you need to meet to stay active as a Liveops Independent Agent. You’ll find that it varies as some would have 20 hours, while some job roles have no minimum hours set.
  • Personality – This column will guide you in finding out if you are fit for the role. It details several personality traits such as being patient, friendly, organize, and so on.
  • Skills and Experience – In here, you will find out if a job role requires previous work experience. This is a helpful feature if you’re looking for job roles that will fit your skill set and experience and where you will have a higher chance of getting hired. Otherwise, Liveops will send a matched client and job role for you during the application process.

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How does the Liveops work?

Liveops works pretty straightforward in finding a job that matches your experience, skill, and availability. But before that, you need to meet the basic requirements and undergo the application process.

The Liveops basic requirements for their applicants are:

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  • You must be 18+ years old
  • Have a high school diploma or equivalent
  • US resident and authorized to work

You also need to check if you are in one of the eligible states:

Alabama

Alaska

Arizona

Delaware

Florida

Georgia

Idaho

Illinois

Indiana

Iowa

Kansas

Kentucky

Maine

Maryland

Michigan

Minnesota

Mississippi

Missouri

Montana

Nebraska

Nevada

New Mexico

North Carolina

North Dakota

Ohio

Oklahoma

Pennsylvania

Rhode Island

South Carolina

South Dakota

Tennessee

Texas

Virginia

West Virginia

Wyoming

Washington, D.C.

Then to start with your application process, click on Apply now, which will take you o the available job openings, then:

  1. Select the job role you would like to apply for.
  2. You will be asked to create your Liveops account, which needs your email and a password.
  3. Then you need to complete your profile, answer some questions, and upload your updated resume.
  4. Once Liveops receives your application, it will notify you if you are eligible for the job.
  5. If you’re eligible for the job, Liveops will conduct a 5-minute technical check on your laptop or computer if it meets the client’s specification requirements.
  6. Then Liveops will start a background and credit check, which you will need to pay $45 for the processing fee and may take up to five business days.
  7. If you pass the background and credit check, you may sign your Independent Contractor Agreement and the W9 tax form.
  8. Then Liveops will send you the job details via emails such as call types, responsibilities, certification information, work schedule, and compensation.
  9. Some clients may ask for additional requirements, such as submitting an equipment deposit or signing some paperwork.
  10. Liveops will then ask you to complete the certification course that is tailor-fit to your client’s requirements. This could be through self-paced eLearning courses or virtual classroom sessions to equip you with the knowledge and skills for the job. This certification process may last for a few hours or a few weeks.
  11. After completing the certification process, you are now ready to take your first call and start earning.

Some applicants are unable to continue with the application process because they failed the background and credit check. Here are the reasons why:

  • 2 or more tax liens or civil judgments within the past five years, excluding marriage dissolution
  • 2 or more bankruptcies
  • More than $10,000 past due debt or in collections excluding mortgage foreclosure
  • Credit file freeze or fraud alert
  • Criminal history such as felony and misdemeanour records, theft, fraud, breach of trust, and so on.

Can You Make Money Liveops?

Yes, you can make money with Liveops but don’t expect a big payout. The $400 per week income is a bit farfetched in reality. Your Liveops income will completely rely on your performance, the service volume you provide, and your chosen program. You can earn anywhere between 25c to 35c per minute of talk time, and sometimes you can get some bonus for a commission depending on the client. Some programs pay for commission only.

Despite the potential low pay, it’s good to know that Liveops payout processing is effortless. Just send them your invoice, and you will be paid via direct deposit or check. The payout is twice a week.

How To Make Money With the Liveops?

If you want to make more money with Liveops, choose the program that pays out the most. You can try the sales job roles because they oftentimes provide commissions and incentives to their agents. Other than that, you can only depend on Liveops for some extra money.

Liveops Review Pros & Cons.

Even though Liveops has been operating for more than a couple of decades now; they are not a perfect company and still have their pros and cons:

Pros:

  • Work from home job opportunity
  • Competitive pay rates
  • No expensive fees for applying
  • Excellent agent support system

Cons:

  • No pay for in between calls
  • Unpaid training
  • Competitive market
  • It would help if you had to pay for background and credit check without a job guarantee

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Any Negatives? Beware of Lawsuits

Filed back one noble lawsuit in 2007 against Liveops. The lawsuit alleges that Liveops violated the Fair Labor Standards Act of 1939 by improperly classifying their home agents as “independent contractors.” Moreover, it also alleges that Liveops controlled most of their agent’s jobs, not paying for the training, pays less than the minimum federal wage, and not paying for overtime if their agents worked for more than 40 hours. However, this case was dismissed.

Then in January 2021, Kimberly Barnes filed a labour lawsuit against Liveops agent services LLC which also led to the dismissal of the case by April of the same year.

Aside from these lawsuits, you can find a long list of complaints on the BBB website and in some other places online. Most of the complaints were about the delay in the background and credit check, account getting suspended, low pay, unpaid training, and not getting hired after spending money for the start-up cost. There were 27 complaints for the past 3 years, and Liveops rated 1.44 over 5 stars based on the customer reviews.

Is the Liveops Legitimate?

Liveops is a legitimate company, but they are not the best-paying home-based jobs out there. You can find other work from home companies that has better pay. If you are looking for part-time work and flexible hours, then perhaps Liveops is good for you. But the pay won’t be enough to leave your day job.

Liveops Review Final Thoughts.

Liveops is a good company providing home-based jobs for many people for over a couple of decades now. However, it is not for everyone. If you need a substantial income to support your family, this is not the right job for you. But you can consider Liveops as a side hustle or a part-time job to earn some extra cash.

There are other ways of earning an income online that do not demand a lot of requirements. The best of all, you can be your own boss. If you are really interested in creating your own home business, check out my #1 recommendation on building a successful business,  where you can get access to hundreds of training videos, 24/7 support, professional consultations, private access to my training guide and much more.

Liveops

$45.00

Pros

  • Work from home job opportunity
  • Competitive pay rates
  • No expensive fees for applying

Cons

  • No pay for in between calls
  • Unpaid training
  • Competitive market


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